Prime Storage - Glen Allen
"Worst experience ever and if we did not have to have one tomorrow we would have left. Their website sticks. My husband reserved a unit online but when we went to the office to pay, he was told that unit was not available and then the guy offered another unit in Montpelier but its door was broken. The guy working the counter was incompetent and what should have taken at most 20-30 minutes ended up being an 1hr and 15 minutes. Worst of all the price online was not what we were given and then they had the audacity to charge us $25 service fee for such poor service. If they are not making money renting the units then get out the business instead of charging stupid fees for everything. Like I said if we had not needed the storage unit tomorrow, we would have walked. Customer service lacking, incompetent employees, and nickle and dime fees for every little thing. Stay away if you can!!!"